| Job Details: AVP - Operations |
| Reference: | PH050 |
| Type: | Fulltime |
| Location: | Philippines |
| Salary: | TBA |
| Details: | Our client is one of the largest banking and financial services organizations in the world. It has over 8,500 offices in 86 countries and they have been providing their services for over 130 years in the Philippines. They provide a comprehensive range of financial services from commercial, corporate to investment banking.
They also offer a lot of training opportunities, attractive compensation and benefits packages which recognize and reward excellent performance.
Due the continuous expansion of the company, they have opened up various career opportunities for highly motivated and service-oriented individuals.
As an AVP for Operations, your responsibilities include:
• Ensuring agreed migrations are effectively implemented in liaison with project and business managers. Evaluating and agreeing on appropriate levels for productivity and quality.
• Establishing and regularly monitoring business continuity plans in line with the Business Recovery Process.
• Monitoring expenditure against operational budgets and ensuring that additional expenditure approval is sought with a fully documented business case.
• Assisting HR to implement recruitment plans and providing guidance on ongoing business requirements.
• Managing attrition levels, retention efforts, and absenteeism levels for the department as well as ensuring proper staffing levels through forecasting and recruiting resource allocation.
• Demonstrating project and change management skills. Developing staff on project and process management, business models, and results measurements
• Motivating and developing team members, paying particular attention to individual development or action plans as required.
• Ensuring that the Performance Management Model is adhered to, and that performance reviews, salary reviews, and development plans are delivered in a timely manner.
• Ensuring that management team is regularly briefed and made aware of individual/department achievements/targets.
• Implementing training plans for the site and ensure there are succession plans in place.
• Preparing/implementing action plans to improve satisfaction levels for internal and external customers.
• Resolving issues/problems within reasonable timescales to give maximum customer satisfaction and take appropriate action to prevent recurrence.
• Building and maintaining good working relationships with business partners and operational units to ensure that the site delivers high standard of customer service
To be successful in this position you will be required to exhibit the ff:
• Bachelor Degree in Business or related field
• At least 4 years of relevant Management experience in financial services and/or BPO operations
• Ability to interact with multi-national processing center management teams
• Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence and Customer Experience Focus
• Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering
• Operational Risk Management experience
If this sounds like the break you need to further your career to greater heights, get in touch with us. We will be glad to receive your CV. This could be the smartest move you can make to get your career on track. |